This Policy defines how we use and protect Data collected by us in relation to your use of the Web Site and any Services or Systems provided therein.
Data is collected and stored in compliance with the EU General Data Protection Regulation (GDPR) and, unless we are obliged by law to do so, your Data will not be disclosed to third parties.
What we collect
We collect only such Data as is necessary to run our business effectively and provide our guests with a good service.
Anonymous Information gathered by our website
Information provided by potential guests
If you contact us with a query we will collect your name and contact details including your email address and contact telephone number. If you do not make a booking this information will be deleted within 4 weeks.
If you make a booking with us we will collect Data necessary to confirm the details of your booking including your postal address, the names of those in your party and the ages of children under 18 years of age.
Payments by credit card are processed by a separate secure server and are encrypted so we do not receive this information.
Bank account details may be required for the purpose of refunding security deposits paid by bank transfer or cheque. These are used to set up payments via online banking but are not stored.
Why do we collect the Data?
We collect statistics about your use of our website via Cookies to enable us to optimise our website by adding more detail to popular pages and modifying those that are rarely visited.
We request Data from you to enable us to respond to a request from you for information and to enable us to complete a booking as requested by you, and for our financial and taxation records.
We do not use your information provided at the time of booking for marketing purposes unless you have opted in to this after your stay.
Your Data Rights
You have the right to request details of the personal Data we hold about you (please use the Contact Us facility to raise your request and we will respond with a full list of any Data we hold about you).
You have the right to withdraw your consent for us to retain your Data at any point. Upon receipt of your instruction we will delete your Data after 180 days (the 180 day retention period is to enable us to respond to any Court authorised request from government or law enforcement officials for its disclosure). Data that we are required to keep for accounting purposes is excluded from this right.
You have the right to lodge a complaint regarding our collection, retention or use of your Data with the UK Information Commissioners Office (ICO).
We are committed to ensuring that your Data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.