Terms & Conditions
Your contract is with Simon & Rachel Osborne (property owners) and is subject to the legal framework of England & Wales. You/your/yours refers to the lead guest, who is responsible for making the booking, and other members of their party. We/us/our refers to the owners.
1b. SERVICES PROVIDED
We will allow you and your party the exclusive use of the property for the duration of your holiday as detailed in your booking information. We will ensure, to the best of our ability, that the property is clean and well presented, as shown on the property information website and other promotional materials, and that the equipment and facilities provided are also as described.
- PAYMENT AND REFUNDS
Prices are in £ sterling and are inclusive of utilities including wifi, linen, towels and cleaning between rentals. There are additional charges for dogs, use of travel cots, high chairs and the push chair.
A damage deposit of £200 per booking is required and must be paid with the final payment. Provided that there has been no significant damage to the property this will be refunded within 10 days of your departure.
Bookings made within 6 weeks of your holiday start date must be paid for in full at the time of booking, including the damage deposit. No refunds will be provided if you cancel the holiday after payment has been received. For a booking made more than 6 weeks before your holiday start date, a deposit of 25% of the total rental is payable. This deposit is non-refundable. Your booking is confirmed when the deposit has been paid and you have received written/email confirmation.
The balance of the rent plus the damage deposit must be paid on or by the date which is 6 weeks prior to the holiday start date (the Payment Date). We will inform you of the Payment Date at the time of the booking and will email you with reminders as the date approaches. If full payment is not received by the Payment Date then this will be treated as a cancellation and the deposit will be retained.
We recommend that you obtain suitable holiday insurance, including cancellation cover once you have paid your deposit.
- BOOKING AND AVAILABILITY
You, as the party leader, must be over 18 years old. We will do our utmost to ensure that the Property and its published facilities will be available for the dates stated. In the extremely unlikely event that we have to cancel the booking, we will inform you of this as soon as possible and provide a full refund of all monies paid. Our liability to you in this event is limited to the amount of money paid to us.
- SLEEPING CAPACITY
The maximum number of people allowed is 8 adults/children and 2 infants, and extra persons cannot be accommodated. You shall not part with possession of the Property or share it, except with members of the party named on the booking form. You shall not use the Property for any commercial purpose. We reserve the right to terminate without notice and without refund for a breach of this condition.
- AVAILABILITY TIMES
The Property will be available from 4:00pm on the holiday start date until 10am on the end date. Should you fail to leave the Property by this time, a fee may be incurred which is payable out of the damage deposit (paragraph 9). All keys must be returned to the key safe upon check out.
- PETS AND SMOKING
Up to 2 dogs are permitted at £25 per dog per stay. We are relying on you to keep your pet under strict control at all times. Dogs are not allowed on the beds. If dogs are sleeping on the sofas then a throw must be used. Pets must only be left unattended in the Property for a short time, and only if their owners are confident that they will not become anxious and bark, chew, soil etc. You will be liable for any damage caused by pets, and if the Property is not left sufficiently clean then the cost of extra cleaning may be taken from the damage deposit.
Smoking is not permitted anywhere inside the house. Please use an ashtray and dispose of butts safely if smoking in the garden. The use of candles in the house is prohibited as they are a fire hazard.
- LINEN AND EQUIPMENT
The Property is equipped with bed linen (duvets, sheets, pillowcases), bath and hand towels, oven cloths, tea towels and bath mats (one per bathroom) and all items specified in the Property description. Linen and blankets for cots are not supplied. You must not take the towels provided to the beach or use them to dry dogs. Any items that are missing from the inventory at the end of the holiday may be charged to you at their RRP and deducted from the damage deposit.
- WI FI
Unlimited high speed WiFi is provided. We do not guarantee: the availability of the service; the speed at which information may be transmitted or received, or that the service will be compatible with the equipment that our guests use. We will endeavour to assist with any queries and try to rectify any problems as quickly as possible.
- PROPERTY LOCATION AND ACCESSIBILITY
Please familiarise yourself with the exact location of the property using the Google maps feature provided on the Home page (Post code TR26 3NB). Please ensure you familiarise yourself with the property accessibility prior to booking: The property is on 3 floors with all of the bedrooms and bathrooms being on levels 2 and 3.
9a. DAMAGE, DEPOSITS AND CLEANLINESS
All bookings are accepted on the condition that the Property will be respected, and that you shall be responsible for any breakage and/or damage to the Property and/or its contents. A damage deposit of £200 per booking is payable with the final payment 6 weeks before the start of your holiday. This will be returned in full within 10 days of departure, provided no loss or damage has occurred and the Property is left in good order. We do not routinely charge for minor breakages of crockery etc. however we do request that you report any breakages, spillages etc. as soon as possible so that we can arrange any necessary cleaning or replacements. We reserve the right to withhold some, or all of the damage deposit if under-occupancy discounts have been claimed inappropriately.
9b. NOISE AND NUISANCE
We accept bookings from families and from groups of friends, and like-minded individuals eg. outdoor enthusiasts, bird watchers, art lovers etc. We require that you and your party refrain from any illegal or antisocial behaviour, including playing loud music after 11pm.
The Owner or his representatives shall be allowed access to the Property at any reasonable time during the holiday occupancy. We would notify you of this in advance except in an emergency.
11. POSSESSION OF THE PROPERTY
We may cancel the booking and take back possession of the Property and its contents if we reasonably believe that you are in breach of a material booking condition or that damage is likely to be caused, has been caused or is being caused by you or any members of your party. This will be treated as a cancellation by you and no refund of any monies paid in respect of the booking will be made. We shall not have any liability for any losses suffered as a consequence of the cancellation.
- VEHICLES AND PERSONAL BELONGINGS/LOST PROPERTY
We do not accept any liability in relation to any damage to, or loss of, your personal property and belongings except where the damage or loss is caused by our negligence. It is your responsibility to ensure that you have adequate holiday insurance cover. If we find any items left behind in the house then we will contact you about their return. If we do not hear from you then lost property will be held for 60 days before being handed to a local charity shop or otherwise disposed of.
- HEALTH AND SAFETY
For your safety, it is important that you read and adhere to the information provided in the property, particularly that relating to Fire Safety. Appliance instruction manuals are provided, please contact us if you have any concerns or queries. The use of facilities at Polmanter Touring Park is subject to the Polmanter terms and conditions. In particular children under 16 must be supervised by an adult when using the swimming pool. Children should also be supervised according to their age and responsibility when using play equipment.
- HOLIDAY CANCELLATIONS
To cancel your booking, you must telephone or email us as soon as the reason for cancellation occurs. The day we receive your written/email cancellation is the date on which your booking is cancelled. If the written confirmation is received greater than 42 days from the start date of the holiday, then only the deposit shall be retained by us. If the written confirmation is received by us less than 42 days from the start of the holiday, then we have the right to retain the full rental payment. If we are able to re-let the dates which you had booked then we may be able to make a partial refund, less any expenses incurred and an administration fee.
We strongly recommend that you take out holiday insurance which includes holiday cancellation.
- COMPLAINTS PROCEDURE
Should any complaints arise during your stay, please allow us the opportunity to investigate the matter further. As soon as is reasonably practicable after the problem arises, you should contact us by phone or email, giving full details of your concerns. We will make every effort to deal with your complaint quickly and efficiently. In no circumstances will compensation be made for complaints raised after the holiday has ended when you have denied us the opportunity of investigating the complaint and endeavouring to put matters right during the holiday.
We shall have no liability for failure to perform any of our obligations if such failure results from events, circumstances or causes beyond our reasonable control (such as a breakdown of domestic appliances, internet access, plumbing or wiring, exceptional weather conditions, and changes to services provided by a third party). We shall have no liability for any death or personal injury unless this results from our negligence. Our total liability in respect of any losses arising in relation to the letting of the Property shall not exceed the amount paid by you for the Property.
CORONAVIRUS RELATED TERMS & CONDITIONS (Updated 28.12.20)
If guests are unable to travel AND/OR we need to close the property due to a national/local "lockdown" as advised by the Government then guests will have the option of a full refund (less credit card fees) or the transfer of the booking to a future date.
Travel insurance policies that cover situations just as cancellation/curtailment of holidays due to Coronavirus are now available and we recommend that guests take out such a policy.
If guests develop symptoms whilst staying they will need to follow the advice of NHS 111 regarding testing for Coronavirus, and if they test positive and are well enough to travel they should return home to self-isolate as soon as possible. If holidays need to be cut short due to Coronavirus we will discuss partial refunds/discounts on future stays etc on a case by case basis. The property will need to be vacated by the planned departure date at the latest.
In the event of possible/confirmed Coronavirus whilst staying in the property guests must inform us of this as soon as possible, so we can arrange the necessary additional cleaning and disinfection measures.